What is call analytics?
Call analytics on a VoIP digital phone system provides a behind-the-scenes view of your business’s phone activity. It offers key insights into call volume, durations, origins, wait times, and even missed or abandoned calls. This data helps you understand customer calling patterns, measure response times, and identify peak hours. By leveraging these insights, businesses can enhance customer service, optimise team performance, and ensure resources are allocated efficiently—all from a single, accessible-anywhere dashboard.
Which businesses are most likely to find call analytics useful?
Call analytics is invaluable for businesses that rely on high call volumes to keep operations running smoothly. Whether it’s sales teams, customer service centers, or small businesses like repair shops and law firms, staying connected with clients is crucial for scheduling, inquiries, and support.
With call analytics, you can track call patterns, peak times, and response rates, helping you optimise staffing, reduce wait times, and improve customer satisfaction. Any business where the phone is a key touchpoint can leverage these insights to enhance efficiency and deliver a better customer experience.
Call Centre Wallboard
Phone System Wallboard with Live Data
- Total Calls, Answered Calls, Missed Calls, Outgoing Calls
- Unreturned missed calls so you can call them back
- Hourly busy period and then you missing calls
- Filter inbound calls by DDI number to include or exclude
- Filter outbound calls by extension numbers to include or exclude
- See up to 7 sites on a single screen
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