What is call divert?
Call divert, also known as call forwarding, is a powerful feature that lets you redirect incoming calls to another number or device. Whether you’re out of the office, need uninterrupted focus time, or simply want to ensure no important calls are missed, you can forward calls to a colleague, your mobile, or even your voicemail. This keeps your workflow seamless, no matter where you are—at your desk or on the move.
With Communication’s phone system, call divert offers flexible and customisable options to suit your needs. You can choose to forward calls all the time, only when you’re busy, or after a certain number of rings. You can even set up conditional forwarding—such as forwarding calls during specific hours or only for certain callers. This smart, tailored approach ensures you stay connected in a way that works best for your schedule and workflow!
Call Forwarding for Internal and External Calls
Call forwarding service forwards calls to other destinations depending on the rules created for a particular extensions status. For example, you can forward calls to your mobile phone in case you do not answer the call in 15 seconds or in case your extension becomes unavailable for some reason
Call Forwarding Whitelist Caller IDs that won’t be Forwarded
An Exclude list has been added where you can enter Caller IDs that will not be call forwarded
Which businesses are most likely to find call divert useful?
Call divert is an invaluable tool for businesses that rely on seamless customer communication, such as healthcare providers, retailers, and service-based businesses. For example, shops and restaurants use call divert to ensure customer inquiries and reservations are always answered—even when the main line is busy or staff are assisting customers in-store. Healthcare providers also benefit greatly, as patient and client calls can be directed to the right person or department, ensuring timely support and reducing the risk of missed calls during peak hours.
Businesses with remote or mobile teams, such as sales departments and field service providers, also gain significant advantages from call divert. When team members are frequently on the move or working across multiple locations, calls can be seamlessly forwarded to their mobiles or remote devices. This flexibility keeps them connected to important client calls without being tied to a desk, enhancing responsiveness and improving customer satisfaction—even when they’re on the go.
Talk to Us
Not sure about your call divert requirements? Don’t worry. One of our phone system experts will give you a call.
Prefer to talk to someone? Give our expert technical team a call and they will be happy to answer any and all of your call divert related questions.