What is call recording?
Unlike traditional phone lines, VoIP digital phone systems use the internet to make calls and come packed with powerful cloud-based features—including call recording. With VoIP call recording, your conversations aren’t stored on a physical device. Instead, they’re securely saved in the cloud, allowing you to access, replay, and organize them from virtually anywhere.
This is especially valuable for small businesses. Whether you’re handling customer service, sales, or any situation where keeping track of conversations is essential, call recording can be a game-changer. It helps with quality control, staff training, and even double-checking details you may have missed. Plus, with built-in recording tools, managing and retrieving your recordings is as simple as a click or a tap!
Call Recording with 30 day storage
Call Recording can we setup to record all calls, or specific extension or DDI numbers.
Instant Recording via button
Instant Recording service allows you to start a call recording at any point of the call.
Call Recording Archiving
Archiving storage feature can be setup to keep your recordings, voicemails, and Faxes on a remote location. You can choose between Amazon S3, FTP server, SFTP server, Google Drive or Dropbox.
Which businesses are most likely to find call recording useful?
Call recording is an invaluable tool for businesses where customer interaction and service quality are top priorities. Industries like technical support, call centres, and healthcare benefit greatly, as recorded calls help improve training, monitor quality, and ensure consistent service standards. By reviewing conversations, businesses can identify areas for better communication, address recurring issues, and enhance overall customer experience—ultimately building trust and satisfaction.
Sales-driven industries, such as property lettings and sales, insurance, and financial services, also find call recording incredibly useful. It allows teams to review calls for targeted feedback, helping refine sales strategies and align them with business goals. Additionally, recorded calls provide valuable insights into customer preferences and objections, enabling teams to tailor their approach and boost conversion rates.
If your business relies on customer interactions, call recording isn’t just a convenience—it’s a powerful tool for compliance, quality assurance, and customer experience improvement.
Benefits of call recording
Return missed calls
Return missed calls before a competitor can take the sale, to instantly impact customer satisfaction levels. Listen to recordings to hear how successful this approach can be
Call resolution
Calculate call resolution time and understand the effort required to resolve customer queries by tracking call history and listening to the calls.
Analyse call wait time
Track how long a caller waits to be answered or called back, then assess how the call progresses by listening to the call recording. From this it can be determined if the call outcome was negatively affected by the wait time.
Analyse call handling
Listen to call recordings to hear what was said at company, branch or an individual customer level. Use these call recordings to improve techniques, train staff, identify top performers and resolve disputes.
Streamline processes
Analyse call volumes and historical trends to reveal customer service workflow issues across the business and ensure procedures are correctly scripted. Breakdowns in workflow can be identified by following the trail of conversations that took place.
Link call recording to CRM data
For a full understanding of who has called and what has been said by whom, link call recordings to CRM data.
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